Help Center
Find answers fast. Get support for orders, design help, sizing, shipping, and more.
📦 Order Support
🎨 Design Help
📐 Sizing & Fit
🚚 Shipping Info
Customer Support
Need help with your order? Get quick answers and real support from quote to delivery.
Product Selection
We’ll recommend the right tees, hoodies, hats, or uniforms for your budget and deadline.
Design Assistance
Need cleanup or layout help? We’ll prep your art for clean, professional printing.
Group Orders
Teams and organizations: simplify sizing, colors, and delivery options.
Order Support
Production updates, shipping questions, and changes handled fast and clearly.
All-in Pricing
Your Price Includes
- No setup surprises — clear quote based on qty + decoration.
- Design review to make sure your print looks clean.
- Help choosing the best garment for comfort + durability.
- Quality control before pickup or shipment.
- Real support if you need changes or updates.
Quick Links
Jump straight to the most common help topics.
Frequently Asked Questions
Clean, straight answers — built for custom apparel orders.
Ordering & Pricing
Is there a minimum order quantity?
Yes. Most screen printing orders require a minimum because setup takes time (screens, registration, test prints).
- Small runs are best for DTF/DTG depending on artwork and garment type.
- For the fastest quote, include quantity, print locations, and # of ink colors (if screen printing).
What do you need to give me a quote?
Quantity, garment type, sizes, colors, print locations (front/back/sleeve), and your artwork file.
If you don’t have artwork, describe the design and we’ll help.
Do you offer bulk discounts?
Yes — price per piece drops as quantity increases. The biggest drivers are quantity and number of print locations.
Are setup or artwork fees included?
Most quotes include standard prep and design review. If artwork needs heavy recreation or multiple revisions,
we’ll confirm before any billable design work.
Design & Artwork
What file formats do you accept?
Preferred: AI, EPS, PDF (vector). Also accepted: PNG (transparent), PSD, SVG.
Best results come from vector art or high-resolution PNGs.
Will I see a proof before production?
Yes. You’ll review and approve a proof/mockup before we print so placement and sizing are locked in.
Can you clean up or rebuild my logo?
Yes. We can straighten edges, rebuild low-res logos, and convert to print-ready formats when needed.
What’s the difference between screen print vs DTF vs embroidery?
Screen print: best value for bulk. DTF: great for small runs & full-color. Embroidery: premium stitched finish for hats/jackets.
Sizing & Fit
Do you have size charts?
Yes. Tell us the garment style and we’ll provide the correct chart (adult, youth, women’s, tall, etc.).
Can you help with team/group sizing?
Yes. We can recommend a simple sizing plan and help you avoid common issues
(youth vs adult, women’s cuts, mixed brands, etc.).
Do you offer samples?
For larger orders, we can help arrange sizing samples depending on the item,
availability, and timeline.
Do you offer youth and extended sizes?
Yes. Most styles are available in youth sizes and extended adult sizes.
Availability depends on the garment brand and style selected.
Shipping & Turnaround
How long does production take?
Turnaround depends on quantity, decoration method, and artwork readiness.
After proof approval, we’ll confirm your production window and delivery date.
Do you offer local pickup?
Yes — local pickup is available when selected at checkout (when applicable)
or arranged during quoting.
Can I rush an order?
Yes, depending on capacity and blank availability.
Rush requests work best when artwork is already print-ready.
Can I make changes after I approve the proof?
Once approved, changes may affect schedule and cost.
If you need a change, contact us immediately.
Still Need Help?
Get a real answer fast — call, chat, or email and we’ll take care of you.
Contact Support
Have your order details ready (qty, garment, print locations). We’ll handle the rest.
What to have ready
✓
Order number or Quote ID (if you have one)
✓
Garment style + color + sizes
✓
Decoration type + print/embroidery locations
Fast answers for
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Turnaround & rush availability
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Shipping updates & delivery questions
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Quotes, invoices, and order changes
Tip: The more details you include up front, the faster we can help.
