Terms & Conditions
These terms keep your project smooth, accurate, and on schedule. If you have questions, ask before approving your proof.
Artwork & Design Services
Basic Design
A flat fee of $45.00 applies to text-only designs or simple logo recreations performed in-house. This includes vectorizing (converting low-resolution/blurry images like JPEG/PNG into clean, sharp lines for a crisp print).
Advanced Design
For complex artwork, detailed illustrations, or files requiring specialized restoration, fees start at $75.00 and are quoted per project.
File Requirements
To avoid design fees, please submit print-ready vector files (.AI, .EPS, .PDF) or a high-resolution PNG (300 DPI) at final print size.
Revisions Policy
Art Proofing
A $26.00 fee is included in your quote to cover the creation of your initial digital mockup and up to two (2) rounds of revisions.
Additional Revisions
To keep projects on schedule, changes beyond the first two rounds are billed at $20.00 per revision.
Embroidery Digitizing
All embroidery projects require Digitizing, the technical process of converting your artwork into a specialized “stitch map” for our machines. This is a one-time setup fee ranging from $25.00 to $120.00 based on complexity and stitch count.
Please note: significant edits requested after a file has been digitized may incur additional conversion charges.
Screen Printing & Setup
Artwork Modifications
If your existing artwork requires technical adjustments (such as resizing for different garment types or manual color separations), a modification fee of $20.00 per screen will apply.
Production Setup
Screen setup is quoted per order based on the number of colors, print locations, and specific production requirements.
Re-Orders
Exact re-orders placed within 6 months qualify for reduced setup fees. After 6 months, screens are reclaimed for new projects, and standard setup fees will apply to new production runs.
Payment & Production Policy
A 50% deposit is required to begin any custom design or digitizing work. The remaining balance must be paid in full before physical production begins. To maintain our production timeline, no additional changes to the design, sizes, or quantities can be made once final approval is given.
Intellectual Property
Right to Print
By submitting artwork, the client warrants they own the legal rights or have explicit permission to use all logos and trademarks provided. Heaven Angel Designs assumes no liability for copyright infringement resulting from client-provided assets.
Marketing
We take pride in our work and reserve the right to photograph and display your finished products on our website and social media for promotional purposes. If you prefer to opt out, please notify us in writing at the time your order is placed.
Refund & Cancellation Policy
- Final Sale: Due to the permanent nature of custom apparel, all sales are final once the design proof is approved. We do not provide refunds or exchanges for custom-designed products.
- Returns: Replacements are only accepted in the case of a documented manufacturer defect or a printing error that deviates significantly from the approved digital proof.
- Cancellations: Orders cancelled after design work or digitizing has commenced will be billed for the labor and/or outsourcing costs (such as external design partner fees) incurred up to the point of cancellation.
By placing an order, you acknowledge and accept these Terms & Conditions.
